Hyde Beauty & Wellness Spa's Frequently Asked Questions
What is your cancellation policy?
In the event of a canceled appointment, same-day rescheduling, or a no-show, our store policy requires a payment of 50% of the full service amount. This compensation is intended to cover the service provider’s time and commission lost due to the scheduling change. We value your commitment to our services and thank you for your cooperation.
Do you offer couples’ massages or group bookings?
Absolutely! We’re delighted to offer both couples’ massages and group bookings at our spa. We do recommend booking a month to two months in advance to ensure we can meet your needs. Contact us to discuss your specific requirements, and let us create a customized spa experience for your couples’ retreat or group gathering.
Can I purchase spa products online?
Depending on the product, yes! You can purchase any Eminence products online through us by following this link: https://eminenceorganics.com/spalink/VEhFMTY5
Unfortunately for our Health Essentials Line, Cymbiotika and Glymed. We only have those products available in store.
What are your spa hours?
Our hours of operation are Monday through Saturday from 9am to 6pm, closed sundays.
We are open for all holidays except the following:
New Years Day
Can I bring my own products for use during my treatment?
We completely understand the importance of ensuring your comfort and addressing any concerns you may have regarding the products used during your treatment. If you have specific products you’d like to bring and use, we kindly ask that you communicate this in advance. This allows us to check with the service provider to ensure they do not have any allergies or issues with the ingredients in the products you prefer.
How early should I arrive for my appointment?
We recommend arriving 15 minutes prior to your scheduled appointment time. This allows for a smooth check-in process and ensures you have ample time to unwind and transition into a state of relaxation. Arriving early also provides an opportunity to enjoy our spa amenities and complete any necessary paperwork, ensuring that your entire spa experience is seamless and enjoyable. If you have specific preferences or requests regarding your arrival time, please feel free to let us know, and we’ll do our best to accommodate your needs.
Do you offer spa packages or memberships?
Yes, we offer our Monthly Wellness Membership.
Our monthly membership is priced at \$65 per month, giving you 1 credit to use per month on a 50 minute facial or 60 minute massage. You can upgrade to 90 minute massages or 80 minute facial for an additional $20 (payable at the time of service). After you have used your credit that month, any additional 50 minute facials or 60 minute massages in the same month have an additional discount at $55, which is payable at the time of this service. This offers a significant discount compared to our regular prices for these services which is $92 for a 50 minute facial or 60 minute massage.
We’re committed to helping you maintain your wellness and relaxation routine, and our membership program is made to make that easier and more affordable for you.
What payment methods do you accept?
We offer a variety of convenient payment methods to ensure a seamless experience for our valued clients. At our spa, we accept Care Credit, Debit, cash, and credit cards, including Visa, MasterCard, and American Express.
Do you have additional questions? Email us your questions at HydeBeautyandWellness@gmail.com.